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Selling Joy and the Strategy of Reinvention

Thursday, December 3rd at 11:15am 17 months ago
Metro Toronto Convention Centre, North Building 255 Front Street West, Toronto, ON
As one of Canada’s most recognized businesswomen, Heather Reisman has already created her personal legacy as master strategist of reinvention.

During the first 16 years of her career, Heather led the world’s first strategic change consultancy, pioneering organizational change strategies that are still in use today. By 1996, she was leveraging this knowledge to bring about significant change in Canadian bookselling.

With the founding of Indigo Books & Music, Heather brought a unique high-touch and joyful experience to Canadian booklovers. When, in 2001, Indigo acquired their incumbent competitor, Chapters, her philosophy for “adding joy” to customers’ lives impacted the majority of the country’s book selling business. Over a decade later, Heather seized yet another opportunity for change — a move into the digital reading space. In founding Kobo, a global eReading company based in Toronto, she not only helped propel eReading as a viable option for millions of readers around the world, she also netted Indigo a $165-million gain with Kobo’s eventual sale. At the same time, she responded to evolving in-store buying habits with another retail renaissance: creating a ‘cultural department store’ offering gifts, housewares, and other non-book items.

A true industry titan, Heather has been recognized for her impact with countless awards and accolades, including her appointment as a Member of The Order of Canada and Honorary Doctorates from Ryerson University (2006), Wilfred Laurier University (2009), Mount Allison University (2010), and St. Francis Xavier University (2013). She has also wielded her influence on multiple boards including J. Crew, Magna International, Williams-Sonoma and Rogers Communications. In May 2015, she was the first woman to be inducted into the Canadian Business Hall of Fame.

Join us on December 3rd for the season finale of the Deloitte Women of Influence Luncheon series and hear the first-hand account of how Heather Reisman built an international empire on a vision for change.
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